Customer Account Representative at Alphabe Insight Inc

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

55000.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal skills, Organizational skills, Time management, Detail-oriented, Problem-solving, Client-focused, Professional demeanor, Office software proficiency, Adaptability

Industry

Public Relations and Communications Services

Description

Company Description Catch Vibe Voice is a dynamic communications-driven company dedicated to delivering impactful messaging, strategic brand positioning, and meaningful audience engagement. We specialize in creating refined communication strategies that elevate brand presence and foster strong client relationships. Our team thrives on creativity, clarity, and collaboration, building campaigns that resonate with purpose and professionalism. Job Description Catch Vibe Voice is seeking a dedicated and detail-oriented Customer Account Representative to join our growing team in New Orleans. In this role, you will serve as the primary point of contact for assigned client accounts, ensuring satisfaction, resolving inquiries, and supporting long-term business relationships. The ideal candidate is professional, organized, and driven by delivering outstanding service while maintaining accuracy and efficiency. Responsibilities Manage and maintain assigned customer accounts Serve as the main liaison between clients and internal departments Respond to client inquiries in a timely and professional manner Monitor account performance and ensure service expectations are met Prepare account reports and documentation as required Identify opportunities to enhance client satisfaction and retention Maintain accurate client records and update account information Support onboarding processes for new clients Qualifications Strong communication and interpersonal skills Excellent organizational and time management abilities Detail-oriented with strong problem-solving skills Ability to work independently and as part of a team Professional demeanor and client-focused mindset Proficiency in standard office software and systems Adaptability in a fast-paced environment Additional Information Competitive salary ($51,000 – $55,000 per year) Full-time stable employment Opportunities for professional growth and advancement Skill development and training programs Supportive and collaborative work environment Performance-based career progression

Responsibilities

The Customer Account Representative will serve as the primary point of contact for assigned client accounts, ensuring client satisfaction and resolving inquiries. Responsibilities include managing accounts, acting as the liaison between clients and internal departments, and monitoring account performance.