Customer Account Representative at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

62000.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Organizational Skills, Multitasking, Professionalism, Problem-Solving, Attention to Detail, Office Software, Customer Management Systems

Industry

Public Relations and Communications Services

Description

Company Description Swift 7 Consultant is a forward-thinking consulting firm committed to delivering strategic solutions that help organizations operate with greater efficiency, clarity, and impact. We partner with clients across diverse industries, offering project leadership, operational support, and high-level expertise that transforms business challenges into long-term success. Our team is built on precision, professionalism, and a culture of continuous growth. We are expanding and seeking a Project Coordinator who is ready to contribute to exceptional results and support our mission of excellence. Job Description We are seeking a detail-oriented and customer-focused Customer Account Representative to join our team in Cincinnati, OH. This role plays a vital part in managing client relationships, supporting account processes, and ensuring that every customer receives an exceptional experience. The ideal candidate will be proactive, organized, and able to thrive in a professional, fast-paced environment. Responsibilities Serve as a primary point of contact for assigned customer accounts. Maintain accurate records, documentation, and account information. Manage inquiries, follow-ups, and customer needs with professionalism and clarity. Support account activities such as onboarding, updates, and service coordination. Monitor account performance and escalate concerns when necessary. Ensure exceptional service delivery aligned with company standards and client expectations. Collaborate with internal teams to support successful client outcomes. Qualifications Strong communication and interpersonal abilities. Excellent organizational and multitasking skills. Professional approach to handling customer interactions and inquiries. Ability to work both independently and collaboratively. Problem-solving mindset with attention to detail. Comfortable using office software, tools, and basic customer management systems. Additional Information Competitive salary within the range of $57,000 – $62,000. Professional growth and development opportunities. Supportive and structured work environment. Skill-building across customer relations, account management, and operations. Stable full-time position with clear advancement pathways.

Responsibilities

The Customer Account Representative serves as the primary point of contact for assigned customer accounts and manages inquiries and follow-ups. They ensure exceptional service delivery and collaborate with internal teams to support successful client outcomes.