Customer Account Representative at Alphabe Insight Inc

Lawrence, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

58000.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal skills, Organizational skills, Time-management, Problem-solving, Attention to detail, Account management, Client service, CRM systems, Reporting, Onboarding

Industry

Public Relations and Communications Services

Description

Company Description Elevare Branding is a dynamic marketing and brand strategy firm committed to elevating businesses through precision, creativity, and operational excellence. Our team partners with organizations to build strong brand identities, execute impactful campaigns, and deliver measurable growth. We pride ourselves on professionalism, innovation, and a collaborative culture that empowers every team member to contribute meaningfully to our continued success. Job Description We are seeking a motivated and detail-oriented Customer Account Representative to join our Lawrence, MA office. In this role, you will serve as a key liaison between our company and our clients, ensuring seamless communication, exceptional service delivery, and long-term relationship development. The ideal candidate will be client-focused, organized, and driven to maintain high standards of service while supporting account growth and retention. Responsibilities Serve as the primary point of contact for assigned client accounts Maintain and strengthen long-term client relationships Coordinate with internal teams to ensure timely and accurate project execution Monitor account performance and identify opportunities for growth Address client inquiries and resolve concerns professionally and efficiently Prepare account reports and provide updates to management Support onboarding of new clients and ensure a smooth transition process Qualifications Strong communication and interpersonal skills Excellent organizational and time-management abilities Problem-solving mindset with attention to detail Ability to manage multiple accounts simultaneously Professional demeanor and client-first approach Proficiency in basic office and CRM systems Adaptability in a fast-paced business environment Additional Information Competitive salary ($53,000 – $58,000 annually) Clear career advancement pathways Ongoing professional development and training programs Collaborative and growth-oriented work environment Comprehensive skill-building opportunities Stable, full-time employment

Responsibilities

The representative will act as the main contact for assigned clients, focusing on maintaining strong relationships and ensuring excellent service delivery. This includes coordinating internal teams for project execution, monitoring account performance, and resolving client concerns efficiently.