Customer Account Representative at Alphabe Insight Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

59000.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Communication, Interpersonal Skills, Organizational Skills, Time-Management, Problem-Solving, Attention To Detail, Customer-Focused Attitude, Relationship Building

Industry

Public Relations and Communications Services

Description

Company Description About Us Sharpcontra is a forward-thinking organization dedicated to delivering impactful solutions with precision, innovation, and excellence. We believe in creating an environment where talent thrives, ideas matter, and every team member contributes to meaningful outcomes. Our culture is built on integrity, collaboration, and continuous improvement—ensuring that every project we undertake meets the highest standards of quality. Job Description Job Description We are seeking a highly motivated Customer Account Representative to join our dynamic team in Boston. This role is ideal for individuals who thrive in a client-focused environment, enjoy building strong relationships, and take pride in delivering high-quality service. The successful candidate will play a key role in managing customer accounts, ensuring satisfaction, and maintaining Sharpcontra’s standards of excellence. Responsibilities Serve as the primary point of contact for customer accounts, ensuring clear communication and timely support. Manage account inquiries, updates, and service requests with professionalism and accuracy. Maintain detailed records of customer interactions and account activities. Identify opportunities to improve customer satisfaction and strengthen long-term relationships. Coordinate with internal teams to resolve issues and ensure seamless service delivery. Support clients throughout the entire account lifecycle, from onboarding to follow-up assistance. Qualifications Qualifications Strong communication and interpersonal skills. Ability to work in a fast-paced, service-oriented environment. Excellent organizational and time-management abilities. Problem-solving mindset with attention to detail. Professional, customer-focused attitude with the ability to build trust quickly. Additional Information Benefits Competitive salary ($56,000–$59,000 per year). Opportunities for professional growth and long-term advancement. Supportive and collaborative work environment. Skill-building and training opportunities. Full-time position with stable career development.

Responsibilities

The Customer Account Representative will serve as the primary point of contact for customer accounts, ensuring clear communication and timely support. They will manage account inquiries and coordinate with internal teams to resolve issues and ensure seamless service delivery.