FORMAL EDUCATION

• DEC required
• Bachelor degree (in Finance, Management, Business Administration), an asset.

EXPERIENCE

• Minimum 3-5 years of experience in collections is required
• Experience with negotiation is required.

SKILLS

• Strong oral and written communication skills including excellent telephone skills and techniques;
• Attentive to details as well as its accuracy;
• Work with minimum supervision;
• Ability to manage multiple priorities and tasks at the same time
• Ability to promote a cooperative environment and to build team cohesiveness;
• Excellent negotiation skills and able to take decisions
• Excellent customer service skills
• Excellent time management skills
• Good knowledge of MS Office (Word, Excel);
• Strong interpersonal skills;
• Results oriented.
• Fluent in both English and French
• General knowledge of an automobile retail operation
• General knowledge of accounting and collection practices

ROLE SUMMARY

The incumbent of the position is responsible for the protection of the Company’s assets - retail and lease portfolio - by ensuring that customers make payments in a timely fashion and meet their contractual obligations.

KEY RESPONSIBILITIES

• Handle customers with past due accounts on a timely basis to optimize loss prevention;
• Approve extensions on loan/Deferral on lease contracts up to two months;
• Adherence to collection guidelines and various laws pertaining to collection activities;
• Work to in protecting the company’s interest with outside suppliers (legal counsel, bailiffs, lawyers etc. )
• Request authorization of payments for bailiffs, towing company, storage, collection agencies, etc.;
• Complete all documents related to closing repossession files;
• Assist Customer Care representatives and Insurance Specialist as required;
• Be an educational and operational resource for customers in leasing and financing;
• Participate in the performance of other duties and assignments at the request of the Customer Accounts Supervisor and Manager