Customer Account Representative at Upbound Group, Inc.

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

18.7

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Sales Activities, Account Management, Problem Solving, Teamwork, Flexibility, Attention to Detail, Time Management, Driving Skills, Physical Stamina, Organizational Skills, Merchandising, Customer Satisfaction, Safety Compliance

Industry

Retail

Description

Customer Account Representative Who We Are At Home Choice!, we believe in making home shopping simple, convenient, and accessible for everyone. We put the buying power in our customers’ hands through flexible payment options so they can enjoy big-ticket items the way they want, when they want. Our mission is to elevate financial freedom for all and empower our customers to shop with confidence. Whether they’re furnishing a new home or upgrading their space, we’re here to make our customers experience seamless, stress-free, and tailored to their lifestyle. Our coworkers embody our family values and play an individual role in making our customers’ dreams come true. With the opportunity to make a difference from day one, our coworkers enjoy rewarding careers and the ability to advance quickly. Join us and be part of a company that’s redefining how people shop and pay for the home upgrades they’ve always wanted. The Role The Customer Account Representative provides superior customer service to maintain consumer relationships and meet company account management expectations while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction. The Customer Account Representative accomplishes these in a way that is consistent with the RAC mission statement and core values. Ideally, a candidate for a Customer Account Representative is friendly with excellent communication skills, dynamic with an outgoing personality and a desire to learn, customer service oriented, and seeking a career not just a job. Expected Hours of Work This is a full-time position, and hours/days of work are Monday through Saturday, store open to close hours with SUNDAY’S OFF along with one other weekday off. Schedules and hours per week/overtime work may change throughout the year as dictated by management and business needs. Compensation The Customer Account Representative position is paid hourly in accordance with Home Choice!'s usual payroll procedures. In addition to an hourly rate, the Customer Account Representative position is paid out WEEKLY along with all companywide roles. $15.90 per hour - $18.70 per hour (Paid out weekly) Key Responsibilities Customer Service Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes and obtain new orders when needed on the sales floor and over the phone Deliveries and Pickups Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures as well as keeping vehicles clean and properly maintained as assigned. Merchandising Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind by refurbishing merchandise to like new condition and keeping showroom dusted, vacuumed and organized Job Requirements Must be at least 18 years of age High school diploma or GED Excellent communication and interpersonal skills Valid state driver's license and good driving record -- You WILL be driving the company vehicles Ability to lift and move product such as furniture, electronics, and appliances Ability to work a flexible schedule, including evenings, weekends, and holidays Consistent in-person attendance Why Work For “Home Choice!”? Great Benefits Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan Award Winning Culture Career Growth Opportunities! Weekly Pay! Physical Demands The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker must frequently lift and/or move (push/pull) heavy items and merchandise. All Coworkers are expected to adhere to all Company safety guidelines while meeting the physical demands of the job. Home Choice! is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed service member status, or any other consideration protected by federal, state or local law. This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Home Choice! is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

Responsibilities

The Customer Account Representative provides superior customer service and manages consumer relationships while adhering to company standards. This role involves sales activities, account management, and ensuring total customer satisfaction.