Customer Account Service Operations Officer, Technology & Operations, DBS V at DBS Bank

, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Account Service, Transaction Processing, Compliance, SLA Management, Policy Adherence, Reporting, Trade Operations, Loan Operations, Batch Screening, Document Verification, Data Capture, Quality Service, Teamwork, Collaboration

Industry

Banking

Description

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose To handle Customer account service and GFMO related transactions and activities timely, accurately and in compliance with established regulations & control procedures Key Accountabilities / Dimensions To handle and ensure Customer account service and GFMO are executed accurately, within the established SLA and comply with group policies, standards, guidelines and SOPs, and comply local regulations. To perform reports of Trade Ops and Loan Ops to HO and local regulatory authorities are submitted timely. To perform clear batch screening. Job Duties & Responsibilities To process Customer account service and GFMO: handle pre-processing tasks at location until transactions completed as per SLA including but not limited to checking and verification of application and supporting documents. To ensure completion of reports e.g. daily, reconciliation, regional HO reports and regulatory reports etc., submitted timely and accurately. To ensure all daily transactions are accurately processed and captured in systems. Report discrepancies, if any, to supervisor promptly. To maintain filing documents properly. To apply quality services to clients To support and back-up for staff within team and/or Operations ensuring good teamwork and collaboration culture To perform other duties as assigned by Manager/Head from time to time. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Responsibilities

The primary responsibility is to accurately and timely handle customer account service and GFMO related transactions in compliance with regulations and established SLAs. This includes processing tasks, ensuring timely submission of required reports to head office and regulatory authorities, and maintaining proper documentation.