Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.

REQUIREMENTS:

• Bachelor’s degree or equivalent experience preferred
• Excellent written and verbal communication skills
• Comfortable working with customers
• Experience with MS Word and Excel
• Collections experience preferred

As a Customer Accounts Services Representative, you will handle incoming calls from customers and internal associates as well as contacting customers via phone and email in pursuit of payment on accounts. You will be the first point of contact for any customer when they call in with Accounts Receivable or Billing questions. Duties also include maintaining regular follow-ups on accounts to ensure problem resolution, payment of outstanding balances, authorizing credit holds, and placement with collection agencies if necessary.