Founded in 1924, Travers Tool Co., Inc. is a trusted partner for industrial and metalworking businesses nationwide. With locations in New York, South Carolina, and California, we offer extensive product selection, expert technical support, and superior customer service. We are a family-owned, people-first company that values integrity, teamwork, and continuous improvement.

QUALIFICATIONS

• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks independently or within a team.
• Detail-oriented and proactive with a focus on customer satisfaction.

ROLE OVERVIEW

As a Customer Account Specialist, you’ll provide exceptional service, ensure seamless order processing, and collaborate with the sales team to foster strong customer relationships.

KEY RESPONSIBILITIES

• Order Management: Process orders via phone, email, and online platforms with accuracy and efficiency.
• Bilingual: Fluent in English and Spanish
• Customer Support: Address inquiries related to products, order status, and returns while maintaining high service standards.
• Sales Collaboration: Partner with sales representatives to drive repeat business and support initiatives.
• Issue Resolution: Troubleshoot and resolve customer concerns to ensure satisfaction.
• Product Guidance: Assist customers with product selection and coordinate with vendors for detailed solutions.