ABOUT YOU

Our diverse team is in search of an individual experienced in customer service or consumer credit control. Key requirements include excellent telephone etiquette, meeting monthly KPIs, and engaging in continuous self-development.
The ideal candidate should have strong written and verbal communication skills, collaborate effectively within a team, and possess a background in handling high-volume calls. Familiarity with our services, customers, and Alfa software is advantageous.
The role entails negotiating repayment plans with empathy for customers in financial difficulty. We value adaptability, resilience, and a positive attitude under pressure.
Navigating complex situations with professionalism and empathy to ensure customer satisfaction and loyalty is essential.
Analysing outcomes, suggesting improvements, and working independently are expected. Attention to detail, task ownership, problem-solving, and delivering tailored solutions autonomously are crucial aspects of the role.

Motability Operations are currently recruiting for a Customer Accounts Analyst to join our team in Bristol on a 12-month FTC/Secondment. This role is a great chance to acquire finance experience by joining the Customer Accounts Team.
Reporting to the Customer Accounts Team Leader, overseeing outstanding balances on agreements for Agency and Customer. This includes reaching out to customers proactively to understand reasons for overdue payments, handling queries, and resolving complaints.
Collaborating closely with external partners such as Direct Line Motability, Europcar, the DWP, Social Security Scotland, and Veterans Agency, you will be accountable for reconciling lease rental agreements and spotting payment gaps. Furthermore, collaborating with internal departments, especially our Customer Experience Teams, and external contacts to guarantee that customers receive adequate support for their various needs.
Working a 35 hour a week shift pattern between 8am – 5pm Monday – Friday.