Customer Accounts/Collections Specialist at 365 Retail Markets

Troy, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Maintenance, Invoice Changes, Payment Activity, Account Statements, Excel Spreadsheets, External Reporting, Email Communication, Month-End Close, Account Reconciliation, Detail Analysis, Report Generation, Process Documentation, Payment Processing, Credit Card Reconciliation, Discrepancy Research, Adjustments

Industry

Software Development

Description

Description 365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond. As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers. The Customer Account / Collection Specialist is a member of the Finance Department and reports to the Senior Manager- Revenue Operations. The Customer Account / Collection Specialist will be involved in many aspects of the accounting and finance functions with a primary focus on day-to-day operations, month-end closing, and audit research. Essential Functions & Responsibilities Maintain accurate and up-to-date customer account information Respond to daily customer requests for account or invoice changes Develop friendly and lasting relationships with customers regarding their payment activity to ensure timely receipts Prepare and send monthly account statements to customers Prepare Excel spreadsheets of monthly data for external reporting needs Email communication to customers, including report notifications Assist with month-end close including, but not limited to, reconciliation of accounts, detail analysis, and report generation Establish and update process documents for all accounting functions performed Ensure accuracy, completeness, and timeliness of transactions processed Process payments for customer accounts, including all credit card payments, batching, application, and reconciliation with the credit card processor Conduct research on discrepancies and make appropriate corrections or adjustments Other duties as assigned by Finance leadership Requirements 3-5 years customer account and collection experience Experience in ERP systems (Sage Enterprise Management) beneficial, but not required Outstanding computer skills including Microsoft Excel and Outlook Self-managed, self-starter able to work in rapidly changing environment A team player with excellent communication skills, both verbal and written Able to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environment Ability to adhere to hybrid scheduling

Responsibilities

The specialist will maintain accurate customer account information, respond to daily requests, and manage payment activity to ensure timely receipts. Key duties also involve assisting with month-end closing procedures, including reconciliation, analysis, and report generation.