JOB SUMMARY:

As a Customer Accounts Manager, you will be the primary point of contact for our clients, ensuring smooth communication and providing guidance throughout the business setup process. You will play a key role in building and maintaining strong, long-lasting relationships with clients, offering personalized solutions, and working closely with internal departments to ensure seamless service delivery.

QUALIFICATIONS:

• Proven experience in a client-facing role, preferably within the business setup, legal, or corporate services sector.
• Strong understanding of business setup processes, legal requirements, and market trends.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in using CRM systems and Microsoft Office Suite.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Ability to upsell and cross-sell services to meet business objectives.
• Ability to work both independently and as part of a team.
• Highly motivated and goal-oriented, with a strong focus on client satisfaction.
• Willingness to relocate to Saudi Arabia.
  Job Types: Full-time, Permanen

• Act as the primary point of contact for clients, fostering strong relationships and providing exceptional customer service.
• Understand client business objectives and suggest the most suitable company formation packages tailored to their needs.
• Guide clients through the entire business setup process, including document collection, government approvals, and legal compliance.
• Coordinate with internal teams (legal, operations, PRO) to ensure timely and efficient service delivery.
• Keep clients informed about progress, milestones, and the next steps throughout the setup process.
• Maintain accurate and up-to-date client records and communication logs using CRM systems.
• Upsell and cross-sell additional services such as visa processing, office spaces, and accounting services to enhance the client experience.
• Address and resolve client concerns or issues with professionalism and tact, ensuring high levels of client satisfaction.
• Stay informed about the latest business setup laws, regulations, and market trends to offer clients the most current advice.
• Meet or exceed monthly client acquisition and retention targets, contributing to the overall growth of the business.