Customer Adoption Analyst at Salesforce

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Program Management, Customer Engagement, Data Analysis, Content Creation, Bilingual Communication, Problem Solving, Stakeholder Collaboration, KPI Design, Operational Improvement, Digital Content Planning, Event Management, AI Knowledge, SaaS Experience, Customer Support, Community Management

Industry

Software Development

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. 職務概要本ポジションは、Salesforceが提供するSuccessプログラムやグローバル施策を日本市場にローカライズし、企画・運用・改善まで一貫してリードする役割です。特に、グローバルチームとの連携を通じて得られるベストプラクティスを国内の顧客向けに展開し、より高い顧客価値を創出することが求められます。主な業務内容 ◆ プログラムマネジメント（最重要ミッション）グローバル施策の意図や目的を理解し、日本市場向けに最適化されたプログラムを設計・推進情報収集・関連部門連携・進行管理・課題解決までを一貫して主導実施後の効果測定と改善サイクルの確立 ◆ 顧客向けプログラムの企画・実行オンボーディング、Expert Coaching、Success Reviewなどのプログラム企画・運用顧客の課題やフェーズに即した支援内容の設計プログラムのKPI設計と効果分析 ◆ 顧客エンゲージメントの促進ジャーニーメール、ユーザーグループ、ウェビナー等の企画・実施 Slackなどを活用した顧客コミュニティの運営・活性化ターゲット顧客への最適な情報提供 ◆ オペレーション改善・デジタル活用データ分析に基づく業務プロセスの改善と標準化 Web、動画、メール等のコンテンツ企画・改善 AgentforceやAIを活用した業務・支援品質の向上 ◆ 他部門・グローバルとの連携関連部門と連携し、顧客体験全体の最適化に貢献グローバルチームとのコミュニケーションによるベストプラクティスの活用応募資格【必須要件】プロジェクトまたはプログラムマネジメントの実務経験（3年以上）複数部門・多国籍チームを巻き込んだ業務推進経験日本語ネイティブレベル、および業務での英語コミュニケーション能力（読み書き・会話）論理的思考力、主体性、改善意識【推奨要件】 Salesforce製品またはSaaS業界での顧客支援経験イベント運営、デジタルコンテンツ企画の経験 AIやオペレーション改善に関する知見・興味 Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Responsibilities

The role involves localizing Salesforce's Success programs and global initiatives for the Japanese market, leading from planning to execution and improvement. It requires collaboration with global teams to implement best practices and enhance customer value.