JOB DESCRIPTION:

The US Financial Crime Risk Management (FCRM) Group is responsible for the detection, investigation, and reporting of potential money laundering and terrorist financing activities conducted through TD Bank. The various screening processes conducted by the Financial Crimes Name Screening Operations Team are a key element of the adjudication and escalation activities conducted by US FCRM to manage TD Bank’s anti-money laundering and anti-terrorist financing risk, sanctions, and compliance obligations. The Name Screening Operations team screens against various watchlists containing potential matches, and acts as the primary identification point in analyzing and escalating potential matches to watchlist individuals.
As part of an ongoing transformation of the Name Screening Operations team, a new Center of Excellence is being established to handle all initial alert adjudication and escalation globally, including Sanctions, Politically Exposed Persons, Money Services Business, Negative Media, and additional Prevention and Detection-related alerts.
The Customer Adverse Media Team Lead I assesses and/or adjudicates and prioritizes incoming alerts and/or investigation requests to determine whether further investigation is required and completes appropriate workflows. Provides analysis and/or data/evidence gathering support for cases. Applies strong knowledge of bank procedures, products, and systems to assist investigators in analyzing situations, gathering information, and required documentation and case preparation.

EDUCATION & EXPERIENCE:

• Undergraduate degree or equivalent work experience
• 1+ year experience

PREFERRED SKILLS:

• Financial services background preferred
• Team lead experience preferred
• Thorough analysis and processing of news media alerts
• Attention to detail
• Ability to apply broad team standards on a case-by-case basis
• Collect and analyze performance data points
• Provide individual feedback on an ad hoc basis

CUSTOMER ACCOUNTABILITIES:

• Responds to reports of financial crime activities from within TDBG sources and/or external parties and ensures appropriate areas (internally and/or externally) are made aware of situations requiring further attention
• Reviews all incoming incidents and filters investigations for financial crime or non-criminal nature and forwards on to the appropriate area
• Assesses and contains immediate risk (monetary and brand image) based on incoming information
• Supports risk containment process by making policy/procedural recommendations where applicable
• Acquires and applies strong knowledge of bank procedures, products, and systems to assist investigators in analyzing situations, gathering information, and required documentation and case preparation. Runs and reviews information against guidelines to ensure accuracy and flag potential deviations and unusual activity
• Ensures reporting is filed in accordance with regulatory requirements
• Assists with the preparation and presentation of AML, Sanctions/ABAC & Financial Crime training material

SHAREHOLDER ACCOUNTABILITIES:

• Prioritizes and manages own workload to meet service level requirements for service and productivity
• Contributes to work streams in small to medium sized projects/initiatives, following project protocols
• Prepares data/information for reporting at the functional or enterprise level
• Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues where appropriate
• Be knowledgeable of practices and procedures within own area of responsibility and keeps abreast of emerging trends for own functional area
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary
• Maintains appropriate project records, databases, and information; reports to management and others on project status and updates
• Monitors service, productivity and assesses efficiency levels within own function
• Acquires and applies expertise in the discipline, provides guidance, assistance, and direction to support Officers and others
• Adheres to internal policies/procedures and applicable regulatory guidelines
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE/TEAM ACCOUNTABILITIES:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand champion for your business area/function and the bank, both internally and/or externally

PHYSICAL REQUIREMENTS:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details