Customer Advisor Banking Services & Digital Banking (m/f/d)

• Cologne

This position offers a gross annual salary of between €30,000 and €42,000.

PS Direct - Job perfect

Do you enjoy customer contact, find the right solution for every inquiry, and want to provide expert support to people with their banking needs? Then a varied position in the telephone customer service department of a modern bank awaits you. You will be the first point of contact for customers, answering their questions, providing support with digital services, and ensuring a positive customer experience. You will combine traditional customer service with digital topics related to online banking and banking apps. If you are communicative, service-oriented, and enjoy taking on responsibility, you will find an exciting field of work here with long-term development opportunities. We are seeking candidates for a temporary position with the possibility of subsequent permanent employment.

Your tasks

• You process customer orders independently and ensure reliable handling according to defined processes.
• As a telephone contact person, you will answer questions about products, services and general banking topics.
• You carefully process and maintain customer feedback and customer data in the systems.
• You independently coordinate and schedule appointments for customer advisors and support staff.
• You process transfers, standing orders and other service requests reliably and in a customer-oriented manner.
• By actively approaching customers, you support sales activities and identify suitable needs.
• You sell standardized banking products professionally and in a service-oriented manner.
• Within your area of ​​responsibility, you make independent decisions and handle customer requests in a solution-oriented manner.
• As a first-level support specialist, you assist customers with questions about online banking, digital services, and new media.
• You advise customers on digital banking services and support them in using the bank's own banking apps.

Your skills

• A completed banking apprenticeship or a comparable commercial qualification
• We also welcome career changers (m/f/d) with experience in customer service or telephone consulting.
• Enjoyment of customer contact and strong communication skills
• Interest in digital media, online banking and modern financial services
• A service-oriented, independent and reliable way of working
• Team spirit and enjoyment of working with colleagues and customers
• Proficient use of common MS Office applications
• Friendly demeanor, empathy, and the ability to explain complex issues in an understandable way.

This is what you will be offered

• Apply easily – no cover letter required
• Modern workplace & relaxed atmosphere
• A team that truly sticks together
• Flexible home office options & genuine work-life balance
• Health services you can actually use
• Travel allowance on top
• Completely free for applicants

bewerbung@ps-direkt.com Tel. +49 221-846909-0 or feel free to contact us on Xing! Please understand that documents sent by post will not be returned. Your documents and personal application data will be processed in accordance with the European General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG-neu).