ABOUT BUPA

At Bupa Asia Pacific, we’re a team of 22,000 + from all over the healthcare spectrum. From Aged care home staff to dental surgeons to call centre experts, we’re all about working together to explore new opportunities and meet the challenges of the healthcare world head-on!
Our goal is to become the most customer-centric healthcare company in the world! We take pride in providing excellent customer experiences through service, value and putting our customers at the forefront of everything we do. We want to see the world through our customers’ eyes, make things easy for them, and show real empathy and understanding.

Commencement date: Tuesday 17th June 2025
We’re looking for a friendly and passionate person to join our Customer Service Team. As a Customer Advisor, you will be the first point of contact for our Bupa customers taking inbound calls and helping with a range of questions and claims related to their Health Insurance cover. You will be a key part of a company that delivers the best customer service in the industry, putting the customer at the heart of what you do, taking ownership and accountability for each customer interaction.
This role is a full-time, hybrid working position, working twice per week in office during the initial training period of approximately 6 months, with a minimum of twice per month office days post training based in our Brisbane Office. The role requires your availability to work a 38-hour week between the hours of Monday to Friday, 8am until 8pm AEDT. Whilst you will not be working full 8am – 8pm shifts, we do require your full availability between these hours as you will be working on a rotating roster within these hours across a week. We will provide your roster 3 to 4 weeks in advanced so that you can plan your work week ahead of time! This role is very structured with set shift times and breaks and requires you to be available at your desk at all rostered work hours.
All of the phone calls you take will be through a laptop device which we will provide, so we need to ensure that you have good internet connection to have uninterrupted conversations with our customers. We wouldn’t be surprised if you already have great internet or are able to secure this – just make sure it’s on a plan of at least a download speed of 50 mbps and upload of 20 mbps.