YOUR NEW ROLE

To provide engineering support, including administration duties, to ensure the smooth running of the operation of the business.

• Dispatch engineers to jobs and record all relevant details in the company system.
• Update the organisation’s internal system with careful attention to detail
• Support the timely provision of reports to management concerning business objectives
• Liaise with customers to agree appointment dates and resolve problems and complaints
• Liaise with different departments within the company to resolve customer-related issues
• Support all processes to ensure effective operation of emergency services, including rota preparation
• Support processes to ensure that all customer changeable quotations and renewals are issued in a timely, controlled manner
• Ensure phones within the department are answered in a timely and professional manner

WHAT YOU NEED TO DO NOW

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.u

To be considered for this role, you will have the following:

• English and Maths GCSE (grade C or above) or equivalent
• Minimum 1 year’s relevant experience within an office/administration function
• Experience of working in a highly pressurised environment
• Experience of dealing with customer-related queries and / or complaints
• Excellent organisational ability
• Excellent attention to detail
• Effective communication skills
• Comprehensive IT skill