Start Date
Immediate
Expiry Date
08 Oct, 25
Salary
25662.0
Posted On
09 Jul, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
It, Customer Engagement, Management Skills, Sap, Customer Service Skills
Industry
Outsourcing/Offshoring
Job Advert
Unipart is a supply chain performance improvement partner. We design, make, move and improve components in our customers’ supply chains, keeping their operations and assets moving and working better for longer.
Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost and carbon.
We are seeking an enthusiastic and experienced Customer Support Manager to work at our Doncaster site.
SPREAD OF SKILLS & ANALYSIS
The nature of the role is varied; good customer and some knowledge of the market is required, as well as the ability to work on the basis of self-initiative. Excellent customer service skills with high levels of communication and inter personal skills and a good understanding of customer engagement.
A good working knowledge of (SAP) is required, along with good IT knowledge. Basic knowledge of commercial terms and conditions.
The ability to work to targets and deadlines in an efficient manner.
A demonstrable collaborative approach to Customer Engagement is required.
EXPERIENCE & PROVEN ABILITY REQUIRED
MAIN PURPOSE OF THE ROLE
Reporting to the Senior Customer Advisor the purpose of the Customer Advisor role is to manage all transactional activities associated with customer relationship management and to provide exceptional customer service to Unipart Rail’s customers. The role requires cross functional working with teams across the business to resolve customer issues within agreed SLAs, managing customer enquiries received via the website or e-commerce system, dealing with complaints professionally and to support the delivery of budgeted sales, service level and performance targets, in line with Unipart Rail’s Customer Engagement System.
The role is predominantly reactive to customer demands. Decision making is limited to that detailed within the relevant business processes, outside of this direction is provided by the Head of Customer Support.
DUTIES & KEY RESPONSIBILITIES