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Customer Advisor (German) at David Kennedy Recruitment

Municipality of Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Language Fluency, English Fluency, Customer Service, Call Handling, Chat Handling, Email Handling, Active Listening, Time Management, Multitasking, Data Protection, Computer Literacy, Customer Satisfaction, KPI Achievement, Record Keeping

Industry

Staffing and Recruiting

Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor for their office in Athens, Greece. Position: Customer Advisor Location: Athens, Greece Work model: On-site Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Manage incoming and outgoing calls, chats, and emails in a timely and professional manner Deliver a consistently high-quality customer experience with a strong focus on satisfaction Build and maintain trusted relationships through open, clear, and interactive communication Provide accurate, complete, and up-to-date information using the appropriate tools and processes Achieve individual and team customer service targets, including call-handling KPIs Maintain detailed records of customer interactions, manage customer accounts, and file documentation Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information. REQUIREMENTS: Native/fluent in German both verbal and written (C1 level). Fluent in English (minimum B2+ level Strong computer literacy and confidence using multiple systems Proven contact-handling skills with excellent active listening abilities Clear and professional written communication skills for email handling Customer-focused mindset with a strong understanding of sensitive data handling Excellent verbal communication skills Ability to multitask, prioritize effectively, and manage time in a fast-paced environment. BENEFITS: Private life and health insurance Free access to the corporate gym facilities Fixed working hours of your choice for mothers with children up to 2 years of age.

Responsibilities

The role involves managing incoming and outgoing customer interactions via calls, chats, and emails professionally while ensuring a high-quality customer experience focused on satisfaction. Duties also include achieving service targets, maintaining detailed interaction records, and adhering strictly to communication and data protection guidelines.