Job Type: Permanent
Location: This role is based in Frankfurt, Germany. with time spent working in the office and at home.
Flexible working: . Following the German local policy for flexible working, you can work both in the office and remotely. Only 4 days of presence per month at the Frankfurt-Niederrad office are mandatory. In addition, a working time account facilitates a healthy work-life balance, and the weekly working hours of 38.5 hours can be arranged flexibly between 6 a.m. and 9 p.m.
We offer 30 days annual leave, flat hierarchies and an open, employee-oriented corporate culture, Germany Job Ticket, meal vouchers, corporate health management with various offers and much more

ESSENTIAL REQUIREMENTS:

• work- and residence permission for Germany
• fluent German language skills
• professional training “Versicherungskaufmann/ Versicherungskauffrau” (or foreign equivalent)

The Service Team for Occupational Pension Plans (bAV) is the central contact for our customers and business partners. As a customer advisor (m/f/d) in our team, you will be responsible for providing comprehensive written and telephone support to our customers and handling all inquiries regarding existing contracts, primarily through direct insurance. This role holds

• Responsibility for the highest service standards and independent telephone and written support of business partners and customers, adhering to defined service levels.
• Expert advice on Standard Life products, customer and agent inquiries regarding offers and contracts, particularly in the direct insurance implementation process.
• Complete process management from customer inquiries to the creation of addendums, including processing contract amendments and payouts.
• This is role is located in Germany. Work- and Residence Permission for Germany as well as fluent German Language skills are a must.