Job Title: Customer Advisor
Status: Part - Time, 3 month contract October 5 - January 3
Reporting to: Store Manager, St Laurent Pop Up
Location: St. Laurent Mall - 1200 St Laurent Boulevard

KNOWLEDGE AND SKILLS:

• High school diploma and 1-2 years of related experience; college diploma or certification in a related field (horticulture, woodworking, carpentry, etc.) considered a significant asset
• Previous experience in a retail or customer service environment considered an asset
• Exceptional interpersonal skills; strong written and verbal communication
• Knowledge of Lee Valley product lines and knowledge of the full area of Lee Valley products (e.g. woodworking or gardening) an asset.
• Don’t have a broad knowledge of our products? Only just starting to grow your hobby skills? No problem, we will help you with that!

• Serves customers promptly, courteously, and efficiently in person or on the phone
• Provide accurate processing and fulfillment of customer orders
• Provide customers with accurate pricing, part numbers, and/or product availability for orders
• Determines the nature of the inquiry and directs it to the appropriate individual or group if necessary
• Resolve routine service, delivery issues
• Manage custom order products
• Assists in other areas of the store when needed
• Collects detailed symptoms of customer problems, may require additional research and testing to facilitate repair or resolution
• Following through on product problems and suggestions
• May provide guidance to other departments or less experienced staff
• May conduct training sessions for staff or seminars for customers on a particular topic or line of products or participate in product testin