DELIVER EXCEPTIONAL SERVICE IN A DYNAMIC, DESIGN-LED ENVIRONMENT

Are you passionate about creating outstanding customer experiences? Panaz, a global leader in textile innovation based in Burnley, is looking for a proactive and detail-driven individual to join our Customer Excellence Team. As a Customer Advisor, you’ll be the first point of contact for our clients, supporting them across email, phone, and digital platforms.

WHAT YOU’LL BRING – SKILLS & EXPERIENCE

• Previous experience in customer service, ideally in a product or manufacturing setting.
• Strong communication skills – clear, professional, and customer-focused.
• Comfortable with CRM systems, order management tools, and general IT applications.
• Organised, adaptable, and able to manage shifting priorities.
• A collaborative mindset – ready to work cross-functionally and solve problems.

• Be the friendly, professional voice for customers across multiple channels.
• Provide expert advice on our product range to help customers make informed decisions.
• Accurately process sample orders, working closely with logistics to ensure timely delivery.
• Resolve customer queries and issues with empathy and efficiency.
• Collaborate with internal teams (warehousing, supply chain) to track and manage orders.
• Share insights to support excellent service and product knowledge.