Customer Advisors - Ref: RT06225 at Walsall Council

Walsall, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

31022.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Face-to-face Support, Telephone Support, Digital Channels Support, Enquiry Resolution, Record Keeping, Council Systems, Signposting, Teamwork, Communication Skills, Workload Management, Digital Systems Confidence, Flexibility, Positive Approach

Industry

Government Administration

Description

Customer Advisors - Ref: RT06225 G5: £28,598 - £31,022 per annum (pay scales under review) Contract Type: Full-time Location: Civic Centre, Walsall Service Area: Customer Experience Centre About Us: Walsall Council is committed to delivering high-quality services to our residents. Our Customer Experience Centre plays a vital role as the first point of contact for a wide range of council services. About the Role: We are recruiting to multiple Customer Advisor positions within our Customer Experience Centre. These are frontline roles where you will provide support to customers across face-to-face, telephone and digital channels. You will act as the first point of contact, resolving enquiries wherever possible and ensuring a professional, efficient and consistent service. Key Responsibilities * Deliver high-quality customer service across multiple access channels * Resolve customer enquiries at the first point of contact wherever possible * Accurately record customer interactions using council systems * Signpost customers to appropriate services where required * Work collaboratively as part of a team to meet service demands About You You will have experience in a customer-facing environment and be confident dealing with a wide range of enquiries. Experience in one or more of the following areas is desirable: * Blue Badge services * Clean and Green / Environmental Services * Community Protection * Council Tax * Elections * Free School Meals You will also demonstrate: * Strong communication skills (verbal and written) * Ability to manage a varied workload in a fast-paced environment * Confidence using digital systems * A flexible and positive approach to team working Hours: Full-time positions: * Monday to Thursday: 8.45am – 5.15pm * Friday: 8.45am – 4.45pm * One hour unpaid lunch break daily View Job Description and Employee Specification [https://go.walsall.gov.uk/sites/default/files/2026-03/RT06225 JDES.pdf] Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet [https://go.walsall.gov.uk/sites/default/files/2023-12/Information for Applicants 2023_0.pdf] for further information. We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice. Closing Date: Friday 3rd April 2026. We reserve the right to close this advert early if sufficient applications are received. Interviews will be held week commencing 20 April 2026 and will take place face to face. Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits [https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us]. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development. We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application. Living in Walsall Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages. Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Social Work Matters - Children's Social Worker Recruitment Some of our children require a special kind of support: yours. Visit our microsite [https://go.walsall.gov.uk/children-and-young-people/social-work-recruitment] to find out more about joining Walsall Council as a Children's Social Worker.

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Responsibilities

These frontline roles involve providing support to customers across face-to-face, telephone, and digital channels, acting as the first point of contact for enquiries. Key duties include resolving customer issues whenever possible and ensuring a professional, efficient, and consistent service delivery.