Customer Advocacy & Community Senior Manager at Moxie

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Advocacy, Community Building, Influencer Management, Creative Storytelling, Relationship Building, Data Analysis, Program Design, Cross-Functional Collaboration, Content Creation, Metrics Tracking, Customer Marketing, Healthtech, Beautytech, Entrepreneurship, SaaS, Wellness

Industry

Retail Health and Personal Care Products

Description

At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In just over three years, we have grown from an idea to a global, remote-first team of more than 140 people. Our business is in the top decile for growth, and our team is consistently described as high-trust, low-ego, and high-output. About the Role We’re looking for a Customer Advocacy & Community Senior Manager to turn Moxie’s customers and influencers in aesthetics into our most powerful growth engine. This is a high-impact, highly cross-functional role where you’ll blend creative storytelling, relationship building, and program design to drive measurable business outcomes. You’ll activate delighted injector-owners and medspa entrepreneurs as vocal advocates, grow Moxie’s community, and build influencer partnerships that expand our brand’s reach. You’ll collaborate closely with Marketing, Sales, and Provider Success to shape how Moxie builds trust, accelerates deals, and becomes the most talked-about brand in aesthetics. This role reports to the Head of Marketing. Responsibilities As Customer Advocacy & Community Senior Manager, you will: Activate Customer Advocacy – Turn our happiest customers into Moxie’s strongest advocates by building relationships, capturing stories, and driving referrals and testimonials that fuel pipeline growth. Launch and Grow Community Initiative – Build Moxie’s community, a mix of online engagement, events, and ambassador touch points that connect injector-owners and prospects around shared success. Build the Moxie Advocacy Engine – Design and operationalize scalable programs for referrals, references, and social proof that Sales and Marketing can rely on at every stage of the customer journey. Lead Influencer & KOL Partnerships – Identify and manage partnerships with top aesthetics influencers and key opinion leaders (KOLs) to amplify Moxie’s story across social channels and industry forums. Create Customer-Led Content – Produce social spotlights, case studies, and storytelling campaigns (like “Moxie Moments”) that showcase real customer impact and community energy. Drive Cross-Functional Alignment – Partner with Sales, Provider Success, and Marketing to ensure advocacy and community programs align with company goals and accelerate the sales cycle. Measure and Scale Impact – Track metrics on referrals, reach, engagement, and pipeline influence to continuously optimize advocacy programs and demonstrate business impact. What We’re Looking For Experience in Advocacy or Community Marketing – 4–8 years of experience in customer marketing, community, or influencer management within SaaS, healthtech, beautytech, or consumer wellness. Program Builder – Proven ability to design, launch, and scale advocacy or influencer programs from the ground up. Creative Storyteller – Strong writing and content instincts with an eye for turning customer success into powerful narratives. Relationship-Driven – Skilled at building authentic relationships with customers, creators, and internal teams. Data-Informed Marketer – Uses metrics to measure the reach, engagement, and impact of advocacy and community programs. Collaborative and Hands-On – Comfortable executing quickly while working cross-functionally across teams and functions. Industry Curiosity – Interest in the aesthetics, wellness, or entrepreneurial space, and excitement to build within a vibrant, aspirational industry. Why Join Us? High Visibility & Ownership: Drive initiatives and build playbooks that sit at the intersection of marketing, sales, and customer success. Creativity + Impact: Combine storytelling, community building, and measurable growth outcomes. Vibrant Industry: Work in a dynamic, high-energy category where creativity and connection thrive. Career Growth: Build a high-profile program from the ground up with the potential to grow into a leadership role. Competitive compensation, stock options, and comprehensive health, dental, and vision coverage. At Moxie, we believe in creating a workplace where everyone feels valued and included. We encourage people of all backgrounds, experiences, and perspectives to apply to our jobs. If you require any accommodations to fully participate in the interview process, please let us know—we’re happy to assist.

Responsibilities

The Customer Advocacy & Community Senior Manager will activate customer advocacy by turning satisfied customers into vocal advocates and building a community around shared success. This role involves designing scalable programs for referrals and partnerships with influencers to enhance brand reach and drive business outcomes.