Customer Advocacy Manager at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Advocacy, Relationship Building, Content Creation, Project Management, Analytical Skills, Communication Skills, Organizational Skills, Marketing, Sales, Customer Engagement, Event Coordination, Strategic Thinking, Cross-Functional Collaboration, Customer Feedback, Storytelling, Legal Tech Knowledge, Procurement Knowledge

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Advocacy Manager in United States. This role is focused on amplifying the voice of customers and turning their success stories into powerful advocacy across the market. The Customer Advocacy Manager will build relationships with clients, identify compelling stories, and translate them into marketing assets that highlight the impact of the company’s solutions. You will manage and grow advocacy programs, oversee content creation, and coordinate customer participation in events, webinars, and industry reviews. This position requires a strategic thinker who can engage customers effectively while collaborating across marketing, sales, and product teams. The role offers a chance to influence both customer experience and brand perception in a dynamic, fast-growing environment. You will be instrumental in shaping the company’s reputation and positioning in the market while fostering strong customer relationships. \n Accountabilities: Develop and execute programs to increase customer advocacy, including recruiting advocates and managing ongoing participation. Oversee creation of customer story assets, such as case studies, video testimonials, quotes, and presentations. Lead review platform efforts (G2, Gartner Peer Insights, etc.) to boost customer feedback and enhance competitive positioning. Manage customer-facing initiatives, including speaking opportunities, webinars, and industry events. Own and enhance annual customer awards and referral programs to incentivize engagement. Serve as the primary liaison between marketing and customers, ensuring strong relationships and consistent messaging. Requirements: 3+ years of experience managing customer voice or advocacy programs. 7+ years in software marketing or related customer-facing roles. Proven ability to create customer-focused content and stories that resonate with broader audiences. Strong relationship-building skills and experience managing customer interactions. Project management expertise, with the ability to coordinate cross-functional teams and initiatives. Analytical mindset to assess processes and recommend improvements. Excellent planning, communication, and organizational skills, with budget management experience. Bachelor’s degree preferred, or equivalent experience. Knowledge of contract management, legal tech, procurement, or sales operations is a plus. Benefits: Competitive compensation and performance incentives. Opportunities for professional growth and career advancement. Engaging, inclusive, and collaborative work environment. Participation in marketing and customer-facing initiatives at industry events. Flexible work environment with support for work-life balance. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

The Customer Advocacy Manager will develop and execute programs to increase customer advocacy and oversee the creation of customer story assets. They will manage customer-facing initiatives and serve as the primary liaison between marketing and customers.