Customer Advocacy Supervisor (Maternity Cover). at Dexcom

Vilnius, Vilnius County, Lithuania -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

3832.5

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent in English, Effective Verbal Communication, Listening Skills, Written Communication Skills, Team Leadership, Quality Assurance, Mentoring Skills, Coaching Skills, Analytical Skills, Problem-Solving, Data Interpretation, Employee Engagement, Complaint Handling, Process Optimization, Performance Assessment, Feedback Provision

Industry

Medical Equipment Manufacturing

Description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: Join a dynamic team of over 50 professionals with international roots and a shared commitment to excellence. As a Supervisor in Customer Advocacy, you'll lead a multicultural group that values diverse perspectives and thrives on individual ownership. While much of the work is independently driven, your role will be to keep the team aligned and laser-focused on achieving collective goals - because success here is always a team effort. Your leadership will combine strategic oversight and analytical thinking. From guiding problem-solving to optimising processes, your ability to interpret data, make informed decisions, and empower others will be key to driving impact. We operate in a hybrid model, splitting time between home and our Vilnius office. This means you'll enjoy flexibility while staying closely connected to a local team that's curious and driven. Our team believes in more than just innovation - we believe in compassion. That's why we proudly launched Diabetic Compass, an initiative dedicated to raising awareness about people living with Type 1 Diabetes. Through education, advocacy, and community support, Diabetic Compass shines a light on the daily challenges and triumphs of those navigating life with T1D. Where you come in: You will be directly supervising the complaint processing team (up to 15 team members) and carrying out various supervisory responsibilities in accordance with the organisation's policies and applicable laws. You will be interviewing and hiring employees; planning, assigning and directing work; addressing complaints and resolving problems. You will assess performance, give feedback, ensure timely rewards, and motivate team members to secure professional development and employee engagement. You will be responsible for the overall direction, coordination, and evaluation of this area. What makes you successful: You are fluent in English. You have effective verbal, listening, and written communication skills. You're experienced in leading teams and delivering results (2+ years). You have experience in Quality Assurance. You possess mentoring and team member coaching skills. Your experience in maintaining and executing global complaint handling, reporting, investigating and determining root cause/corrective actions serves as a strong advantage. You have strong computer database experience and analytical skills. What you'll get: A comprehensive onboarding and training on the job. Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities. Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space. 5 additional vacation days, with potential for more for parents, students, and other cases, with approval. Opportunity to work from other countries for up to 30 days per year. Health Insurance, including reduced premiums available for dependents. Life and Accident insurance coverage. 3rd Pillar Private Pension plan. Health and Wellness programs, including access to online coaching and therapy sessions. Fertility, Family forming, Menopause and Men's health support services. Regular team-building events that foster collaboration and connection. Best-in-class training and career development programs. Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more . Access to a fitness tracking app with rewards for staying active. Free parking space at the city center office location. Travel: 0-5% Experience and Education Requirements: Typically requires a Bachelor's degree with 8-12 years of industry experience and 2-5 years of previous management or lead experience. Flex Workplace: Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour's commute). To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Monthly base salary for this position is from €3,102.50 to €3,832.50 gross. Final offer will depend on your qualifications, competencies, and professional experience.

Responsibilities

You will supervise the complaint processing team and carry out various supervisory responsibilities in accordance with the organization's policies. This includes interviewing and hiring employees, planning and directing work, and addressing complaints.