JOB ID: 39743

Would you like to work within a fast-paced environment and are passionate about providing an exceptional customer experience? Then this is the role for you!
HID Global is seeking a new team member to join our growing Customer Service team. You will be responsible for building and maintaining relationships with all the customers in your assigned region.

YOUR EXPERIENCE AND BACKGROUND INCLUDE:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Must have a passion to make customer satisfaction their highest priority.
• Must be a self-starter who can work with limited supervision but who will escalate to management when necessary.
• Must have the ability to perform multiple tasks simultaneously to a high degree of quality/accuracy and be capable of consistently achieving team/department goals and SLAs.
• Must be a solid team player and seek to resolve customer issues interdependently with other areas of the company as needed.
• Must have the ability to clearly and effectively communicate with customers by telephone and in written communication.
• Must have attention to detail skills and be diligent in terms of follow-up and completion to the satisfaction of our customers.
• Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering a superior customer experience is essential.
• Some experience in a technological environment would be an advantage. Must have a H.S. diploma.
• A minimum of 3 to 5 years Customer Service experience; preferably in a high technology industry.
• Preferred knowledge: Oracle, Sales Force, Agile.
• Ability to type 55 words per minute.

Please refer the Job description for details