Customer Advocate-Bilingual at HealthFund Solutions LLC

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Answering Phones, Taking Messages, Call Transfers, Outbound Calls, Screening Patients, Data Entry, Insurance Review, Policy Adherence, Administrative Duties, Microsoft Office, Communication Skills, Planning, Organizing, Attention To Detail

Industry

Hospitals and Health Care

Description

Description Reporting to the Call Center Manager, the Customer Advocate will perform a wide range of administrative and office support activities for our corporate office. Your schedule will be Monday-Friday 8:00am-4:30pm reporting to our corporate office. Responsibilities: · Answering phones, taking messages, and placing call transfers · Making outbound calls using scripting · Required to screen patients for financial and medical criteria · Enter all information in our system database · Insurance review for deductibles, copays, coinsurance and out of pocket max (as needed) · Stay current on all new policies and procedures · Assist with other administrative duties specific facilities per business needs as assigned · May require occasional evenings and weekends · Other duties as assigned Requirements: · High School Diploma or equivalent required · Minimum one (1) year of customer service experience (call center environment) · Excellent communication skills- written and verbal · Planning and organizing skills · Attention to detail and accuracy · High level of professionalism and customer service excellence · Competent in Microsoft Office applications including Word, Excel, Outlook Mail, and Teams Physical Abilities: While performing the duties of this job · Ability to sit for long periods of time entering data into the computer · Ability to occasionally lift up to 10 pounds · Ability to concentrate and stay on task for long periods of time NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization. Please note that as we are vendors to several hospital systems. All onsite hospital positions are required to have the COVID vaccination completed prior to start date. If you choose not to vaccinate, you are required to provide a fully executed medical or religious exemption form prior to your start date. Upon approval of that exemption, you would be required to submit to weekly COVID testing. Be aware, that this policy could change at any time. We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Any candidate offered a position will be required to pass pre-employment screenings which include a national background check and a 12-panel drug screen. HealthFund Solutions is a Drug -Free Workplace.

Responsibilities

The Customer Advocate will handle administrative and office support activities, including answering phones, making outbound calls using scripts, and screening patients for financial and medical criteria. They will also be responsible for entering information into the system database and reviewing insurance details.