Customer Advocate, Office of the CEO at MONGODB INC

Palo Alto, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

198000.0

Posted On

13 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Thinking, Problem Solving, Customer Orientation, Executive Communication, Collaboration, Influence, Bias For Action, Technical Acumen, Market Acumen

Industry

Software Development

Description

As AI reshapes every industry, software and data are becoming the most critical levers for driving competitive advantage and operational efficiency. From disruptive startups to the world’s largest enterprises (70% of the Fortune 100!), organizations are choosing MongoDB to build the next generation of applications. MongoDB is addressing a massive market opportunity — IDC estimates over $100B — and is widely recognized as the leading modern database, empowering millions of developers and tens of thousands of customers globally. Role Summary MongoDB is hiring a Customer Advocate, Office of the CEO to support the Chief of Staff to the CEO and the CEO. This is a high-impact opportunity to work directly with the CEO and senior leadership across the company, helping drive MongoDB’s most important customer relationships and operating rhythms. The primary focus of the role is customer advocacy — ensuring MongoDB’s top customers and partners have exceptional experiences that deepen relationships and accelerate mutual growth. This includes preparing for, joining, and following up on CEO-level customer and partner meetings, working cross-functionally with Sales, Product, and Marketing to ensure the right preparation, alignment, and follow-through. In addition to this customer-facing work, the Lead will partner closely with the Chief of Staff to drive the company’s core CEO operating rhythm — including Board meetings, earnings, executive offsites, strategic planning, goal tracking, and the weekly executive meeting. The role provides a unique opportunity to learn the inner workings of a fast-scaling company and contribute directly to shaping its strategy and execution. Role Responsibilities Customer Advocacy & Engagement Partner with the CEO and Chief of Staff to prepare for high-priority customer and partner meetings — crafting thoughtful briefings, coordinating input from internal stakeholders, and ensuring clear follow-up and accountability Join customer meetings with the CEO and senior executives, acting as an advocate for the customer and a connector between the CEO, Sales, and Product teams Build a deep understanding of MongoDB’s strategic accounts, identifying patterns, opportunities, and challenges that inform company strategy Ensure the CEO’s external engagement reflects MongoDB’s top priorities and amplifies our customer-centric culture CEO Office Operations & Strategic Initiatives Support the Chief of Staff in driving MongoDB’s operating rhythm, including Board and earnings preparation, executive offsites, KPI and goal tracking, and day-to-day prep and follow-up Surface issues, propose solutions, and drive accountability to commitments from the CEO’s staff and leadership team Provide leverage to the CEO by ensuring the right focus, follow-through, and communication across strategic initiatives Role Requirements Experience: 3–5 years from top consulting firm Strategic Thinking & Problem Solving: Ability to structure and synthesize ambiguous information into clear insights and actionable recommendations Customer Orientation: Deep empathy for customer needs and the ability to translate those into business outcomes Executive Communication: Excellent written and verbal communication skills; proven ability to interact with senior executives and customers with polish and confidence Collaboration & Influence: Strong stakeholder management skills with the ability to drive alignment across multiple teams Bias for Action: Thrives in a fast-paced, dynamic environment and has a high sense of urgency to get things done Technical & Market Acumen: Interest in software, AI, and data technology; ability to quickly understand MongoDB’s products and strategy Travel: Frequent travel required to support CEO and customer meetings About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 4263294435 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $101,000—$198,000 USD

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Responsibilities

The role focuses on customer advocacy, ensuring top customers have exceptional experiences and deepening relationships. Additionally, it involves supporting the CEO's operating rhythm and strategic initiatives.