Customer Advocate, Remote at Disabled Veteran Solutions

, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Listening, Communication, Problem-Solving, Multi-System Navigation, Detail-Oriented, Dependability, Customer Care, Technical Ability, Process Adherence, Handling Sensitive Information, Computer Applications, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams

Industry

Consumer Services

Description

Customer Advocate - Full-Time (Remote) Disabled Veteran Solutions (DVS) A Mission That Truly Matters Disabled Veteran Solutions (DVS) is a veteran-owned, mission-driven organization dedicated to improving lives through exceptional service. We are seeking Customer Advocates who combine strong technical ability with genuine customer care and who are looking to build a long-term career in a stable, purpose-driven environment. This is a full-time, remote role. We invest significantly in our people-including 8 weeks of structured training-and we are committed to your success. In return, we're looking for individuals who are dependable, detail-oriented, and motivated to grow with us. About the Role As a Customer Advocate, you will serve as the primary point of contact for 50-70 members per day, helping them navigate healthcare services with empathy, professionalism, and accuracy. You will support members with primary care coordination, medications, appointments, and benefit-related questions, while documenting all interactions across multiple systems. This role is fast-paced, structured, and highly impactful. You will be trusted to manage sensitive information, solve complex issues, and deliver a consistently high level of service. Schedule & Work Environment Full-time, 100% remote, Monday through Friday 8-hour shifts between 8:00 AM - 8:00 PM EST Training Schedule: 8:00 AM - 4:30 PM EST (100% Attendance is mandatory for the entire training session) Permanent Schedule: Monday, Tuesday, Wednesday, Thursday: 8:30 AM - 5:00 PM EST Wednesday: 11:30 AM - 8:00 PM EST Training & Onboarding Comprehensive 8-week paid training program Includes systems training, healthcare processes, and ongoing support Designed to set you up for long-term success-not trial-and-error learning What You'll Bring Strong active listening, communication, and problem-solving skills Ability to confidently navigate multiple web-based systems while on calls Comfort working in a high-volume, detail-driven environment A genuine desire to help others and follow processes accurately Required Qualifications High School Diploma, Associate Degree or higher preferred Strong computer application and technical skills Proficient with Microsoft Word, Excel, Outlook, Teams Excellent attention to detail and organizational ability Prior customer service experience handling complex or sensitive issues Experience That Helps, but not required Experience in high-volume or call-driven service environments Experience in high-level, customer facing role in retail focused on customer service Healthcare, insurance, or medical terminology knowledge Background in social work, behavioral health, or advocacy-based roles Compensation & Benefits Competitive Pay Based on Qualifications Bonus opportunities available Competitive benefits package Long-term growth and advancement opportunities Important Dates Start Date: Monday, March 23, 2026 Hiring Closes: March 6, 2026 (early applications encouraged) Is This Role Right for You? This position is ideal for individuals who value structure, accountability, and meaningful work-and who are seeking stability and growth. It is not a short-term or transitional role. If you're ready to commit to a role where your skills, effort, and compassion make a real difference, we'd love to hear from you. Apply today and join DVS-where your work has purpose and your career has direction. A pre-employment drug screening and criminal background check are required prior to employment.

Responsibilities

The Customer Advocate acts as the primary point of contact for 50-70 members daily, assisting them with healthcare services, primary care coordination, medications, appointments, and benefit inquiries with empathy and accuracy. Responsibilities include documenting all interactions across multiple systems while managing sensitive information and solving complex issues.