SKILLS WE’RE LOOKING FOR

• Previous customer support experience in a technology company or an IT/computing qualification with customer-facing experience outside of technology (e.g. retail)
• Logical problem-solving approach
• Customer focus and excellent communication
• Accurate record keeping
• Communicates confidently and effectively with customers and colleagues alike, both written and verbal
• Organized and able to work independently. Delivers results for customers.
  Additionally, as the role includes supporting service issues, there is a requirement for on-call support on a rota basis. This will include evenings, weekends, and public holidays.

WHAT YOU WILL DO

• Provide excellent customer service - log, investigate and resolve queries across our product suite in Identity and Location via email, phone, and chat.
• Queries will include administrative issues, service issues, billing queries, and simple user knowledge queries.
• Follow internal procedures, including escalation procedures to Tier 2 as appropriate.
• Meet our targets to ensure we continue to deliver excellent support.