ABOUT US:

Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

JOB SUMMARY:

In this role, you will be responsible for managing the aftersales and installation process for our new coffee machines. This includes coordinating the scheduling of installations, reinstallations, pre-delivery inspections (PDI), and engineer visits. You will work closely with account managers, engineers, couriers, and customers to ensure a smooth and timely service.

REQUIREMENTS:

• Communication Skills: Excellent verbal and written communication skills, with a customer-focused attitude.
• Organisational Skills: Strong ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Problem-Solving: Ability to troubleshoot and resolve scheduling conflicts or other logistical challenges.
• Tech-Savvy: Proficient in using scheduling software, SAP B1, Microsoft office
• Team Player: Able to work collaboratively with account managers, engineers, and other stakeholders.
• Proactivity: Ability to anticipate needs and take initiative
• Flexibility: Willing to step into different roles and take on additional responsibilities as needed.