Customer Agent
Kilmarnock
£25,000 plus monthly bonus
Fantastic opportunity to join one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit.
As a Voice Collections agent, you will be responsible for handling inbound and outbound calls to help customers become debt-free.
You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role.
Once trained, you will work within a Voice team and become a valued member of our wider Collections team.
This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award-winning’ and ‘low carbon’ HALO Kilmarnock site.
Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)

KEY SKILLS REQUIRED:

• Excellent written and communication skills
• Previous call centre or customer service experience
• Ability to work towards targets
• A team player
• Ability to show empathy whilst being resilient

Salary: £23,500pa and opportunity to earn up to £300 bonus per month*

• Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
• 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
• 28 days holidays (increasing to 31 days after 5 years)
• Pension (5% employee and minimum 4% employer contributions)
• Life Assurance (3 x annual salary)
• Free medical, dental and optical healthcare cash plan

Please refer the Job description for details