Customer and Communications Interns - Healthy Waters & Flood Resilience at Auckland Council

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

29.9

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Writing, Stakeholder Engagement, Content Creation, Customer Service, Communication, Digital Content Creation, Social Media, Environmental Management, Te Reo Māori, Stakeholder Analysis

Industry

Government Administration

Description

A paid 12-week summer internship at the Living Wage rate of $29.90 per hour with hands-on experience, support and development. Work on real projects that matter, contributing to services and initiatives that help shape the future of Tāmaki Makaurau and improve outcomes for Aucklanders. Engage directly with Aucklanders to manage and improve the region’s stormwater infrastructure and natural water systems. Spend your summer doing work that matters. Auckland Council’s Summer Internship Programme is from 23 November to 19 February and offers paid, hands-on experience at the Living Wage rate of $29.90 per hour. If you’re in your second-to-last year of study or continuing into a master’s programme, this is your chance to grow your skills, build your network and contribute to meaningful mahi for Tāmaki Makaurau. He angitūtanga: The opportunity Auckland Council’s Healthy Waters & Flood Resilience (HWFR) department is dedicated to managing, planning, and developing stormwater systems. We work collaboratively with iwi and communities to future-proof Auckland’s water, ensuring healthy environments and resilient stormwater systems. We are seeking passionate and motivated interns to join our customer support and stakeholder engagement teams. As a Healthy Waters and Flood Resilience Intern, you’ll gain hands-on experience helping Aucklanders by responding to stormwater enquiries and information requests, or by contributing to communication and engagement initiatives that help inform Aucklanders about stormwater, water quality and public safety. What you’ll be doing during your internship During your 12-week internship, you’ll be part of either our Customer Support Team or Stakeholder Engagement Team, supporting mahi that helps connect Aucklanders with Healthy Waters & Flood Resilience services, projects and initiatives. As an intern, you’ll be working in one of these two roles: Communication Support: Assist our customers, community and local boards by managing requests for information, complaints and queries related to the public stormwater network, waterways, flood plains, and harbours. Strong writing skills are essential for this role. You will create content for different audiences and channels. AI tools can support brainstorming and editing, but the ability to write original content is key to success in this position.. Confidence using and pronouncing basic Te Reo Māori in emails, meetings and everyday conversations would be an advantage. Stakeholder Engagement: Create engaging content for various printed and digital platforms, including our Flood Viewer website and community outreach materials. Collaborate with the team to educate, engage, and inform the public about stormwater management and water quality initiatives. Support the planning and execution of stormwater projects and community-led initiatives through communications plans and stakeholder analysis. Directly engage with Aucklanders through community events, letter drops and online by responding to queries. He kōrero mōu: About you You are a motivated and enthusiastic individual with an interest in environmental management and sustainability. You have strong communication and writing skills, with the ability to create engaging content and connect with different audiences. You are passionate about delivering great customer experiences and enjoy finding ways to make a positive impact. You thrive in a collaborative environment, enjoy working with others, and are keen to learn from experienced professionals. You're curious, proactive, and excited to develop your skills while contributing to meaningful projects. You may also have some exposure to customer databases, digital content creation, or social media platforms through study, work, volunteering, or personal interests. You're eager to build on this experience and further develop your technical and digital skills in a professional setting. We welcome applications from students studying: Communications & Marketing related degrees Eligibility Be in your second-to-last year of a relevant bachelor’s degree, or continuing into a master’s degree programme. Be eligible to work in New Zealand full-time from 23 November 2026 – 19 February 2027 A New Zealand restricted driver’s license is preferred but not mandatory Ngā āhuatanga kei a mātou: What we offer You’ll gain hands-on experience, build practical skills and get a real insight into the mahi Auckland Council does for Tāmaki Makaurau. Throughout the 12-week internship, you’ll be supported by your team, connected with other interns and given opportunities to learn, grow your confidence and explore future career pathways in local government. We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. How we’ll support you as a candidate We aim to provide an experience where you feel comfortable, supported, and able to be yourself. We value whakapapa, reo, and tikanga as strengths - bring your whole self to mahi. If you prefer a virtual interview or would like whānau support included, just let us know during the recruitment process. We’ll work with you on any access needs so you can show your best self. For more information about the Intern programme, please visit our careers page. Te Tukanga Tono: Application process Online application – CV + a few quick questions One-way video interview Formal interview with a 2-person panel – in person or virtual Pre-employment checks Offer – Nau mai ki te whānau! We will be reviewing and progressing applications as they are received, so get your application in now! Together, we can create a Tāmaki Makaurau we can all be proud of. Nau mai, uru mai, your journey starts here. Me Tono Ināianei!: Apply Now! Applications close: 11:59pm, Sunday 26th July 2026. Find a copy of the position description here: Healthy Waters & Flood Resilience Intern Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.

Responsibilities

Interns will support the Customer Support or Stakeholder Engagement teams by managing stormwater enquiries and creating communication content. They will engage with the public through digital platforms and community events to inform them about water quality and public safety.