• Make a real difference providing quality outcomes for our customer and business
• Act as the subject matter expert for relevant claims teams
• Brisbane CBD Location / hybrid wfh
• Permanent role

ABOUT THE ROLE:

Personal injury claims aspires to be Australia’s leading personal injury insurer. Our commitment to our people has inspired a culture where we empower them to make decisions and encourage them to succeed, by creating a supportive environment that recognises achievements.
The purpose of this role is to deliver exceptional customer experience and claims performance. The Customer & Technical advisor will work collaboratively with the Leader - direct customers to challenge and develop business processes and strategies to drive an improved customer experience, efficiency, and claims performance in line with Group strategy, legislative requirements, and Customer Vision. As part of this team, you will display the Suncorp Values, the Group behavioural expectations to promote a high performing culture which advocates the benefits of change and continuous improvement. This role is also accountable for coaching and mentoring the claims teams to ensure exceptional customer service and sound decision making. The role requires a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives as well as resolve complaints in a timely manner.

WHAT YOU’LL DO:

• Demonstrate customer obsession and places the customer at the heart decisions
• Provide exceptional customer service to injured customers
• Maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives
• Ensure customer expectations are met and exceeded
• Alignment of team objectives to ensure effective delivery of our customer proposition.