ABOUT US

Morris & Dickson Co. is a leading pharmaceutical distribution company with a longstanding commitment to excellence in service and reliability. With more than 180 years of service, we combine the stability of a legacy business with the energy of a rapidly growing organization. As we continue to grow, we remain committed to fostering a culture of excellence that puts customers first and empowers our people to deliver impact every day.

POSITION SUMMARY

In this role, you’ll deliver outstanding assistance, ensuring customers have seamless experiences with our products and services. You’ll work closely with our Sales team and play a crucial part in driving customer satisfaction and operational success. Reporting to the Customer Service Manager, the Customer Support Specialist will be the backbone of our Customer Service team.

REQUIRED QUALIFICATIONS

• A minimum of 2 years of college education or relevant training in a related field.
• Proficiency in Windows operating systems and Microsoft Office 365 (Word, Excel, Outlook, Teams).
• Familiarity with mobile applications and ticketing systems such as Freshdesk or Zendesk.
• Basic knowledge of web ordering systems and EDI business transactions.

PREFERRED QUALIFICATIONS

• Bachelor’s degree or equivalent experience.
• Previous background in healthcare or technical support.
• Familiarity with healthcare-related systems is a plus.

• Provide top-tier technical support via phone, email, and ticketing systems, such as Freshdesk and Zendesk.
• Assist customers with web ordering systems, troubleshooting issues efficiently.
• Collaborate with distribution centers and various departments to optimize ordering processes.
• Offer technical guidance for our online order portal, focusing on urgent customer needs.
• Investigate and resolve customer complaints by implementing solutions to improve their experiences.
• Ensure adherence to DEA guidelines, safety protocols, and quality standards through accurate documentation.
• Support web-based and EDI ordering platforms, handling basic troubleshooting for EDI transactions.
• Follow up with customers to provide updates and confirm that issues are resolved.
• Participate in ongoing training to expand your knowledge of products and systems.