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Customer and Trading Manager - Convenience at Sainsbury's

Cleethorpes, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

31700.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Performance Management, Customer Service, Operational Leadership, Scheduling, Employee Relations, Disciplinary Procedures, KPI Delivery, Team Coaching, Fast-Paced Environment, Risk Management, Inventory Management

Industry

Retail

Description

What you’ll be doing: * Working closely with a small team of managers to make sure the store runs like clockwork every day. * Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop. * Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely. * People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. * Where we have close knit networks of convenience stores it may mean that you need to help another store now and then. What makes a great customer & trading manager: * Previous line management responsibilities in a fast-paced, operational environment. * Provides brilliant customer service, and coaches a team to do the same. * Delivers KPI's or other performance indicators. * Can manage disciplinaries, performance issues or other similar employee relations issues. * Leads operations and comfortable doing this alone in the absence of more senior management. Essential Criteria: * A track record of delivering brilliant customer service and coaching colleagues to do the same. * Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly. * Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers. * Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact. * Has managed employee relations issues, including performance and absence management.

Responsibilities

The manager will be responsible for the day-to-day running of the store, often acting as the sole manager accountable for all shop operations while ensuring customers are served efficiently and safely. A significant part of the role involves people management, including performance management, conducting disciplinary actions, and ensuring accurate scheduling and pay.