Customer and Trading Manager - Nightshift at Sainsburys DTD

London Borough of Lambeth, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

34450.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Operational Leadership, KPI Monitoring, Employee Relations, Customer Service, Performance Management, Warehouse Organization, Replenishment, Scheduling, Conflict Resolution, Team Coaching, Health and Safety

Industry

Retail

Description

Placement & Location: “This is a pipeline recruitment vacancy for a Customer and Trading Manager (Nightshift) role, initially aligned to our Nine Elms store. Please note that successful candidates may be deployed to an alternative nearby location within a reasonable commuting distance. Final placement will be confirmed at offer stage, in line with business requirements, travel policy, and a commitment to supporting work-life balance.” What you’ll be doing: * Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves. * Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store * Making sure that standards are brilliant come morning so we’re ready to serve our customers * People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00). What makes a great nightshift manager: * Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team. * Previous line management responsibilities in a fast-paced, operational environment. * Resilience to deal with both the mental and physical demands of working nights. * Provides brilliant customer service and coaches a team to do the same. * Has previous experience delivering and monitoring KPI's or other performance indicators. * Can manage disciplinaries, performance issues or other similar employee relations issues. * Leads operations and is comfortable doing this alone in the absence of more senior management. * Puts inclusivity at the heart of everything they do. Essential Criteria: * A track record of delivering brilliant customer service and coaching colleagues to do the same. * Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly. * Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers. * Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact. * Has managed employee relations issues, including performance and absence management. * Desirable - Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.

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Responsibilities

Lead the overnight team to deliver store replenishment and warehouse organization while ensuring the store is ready for morning customers. Manage staff performance, conduct disciplinaries, and take full responsibility for store safety and operations during the night shift.