Customer and Trading Manager - Online at Sainsbury's

Shrewsbury, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

31000.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Performance Management, Capability Management, Scheduling, Pay Accuracy, Customer Service, Coaching, KPI Delivery, Employee Relations, Operational Leadership, Team Motivation, Driving Performance, Issue Resolution

Industry

Retail

Description

What you’ll be doing: * Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service * Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers. * Collaborate with other managers to ensure the success of shopping experience of the overall store * People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00. What makes a great online manager: * Previous line management responsibilities in a fast-paced, operational environment. * Provides brilliant customer service and coaches a team to do the same. * Delivers KPI's or other performance indicators. * Can manage disciplinaries, performance issues or other similar employee relations issues. * Leads operations and comfortable doing this alone in the absence of more senior management. Essential Criteria: * A track record of delivering brilliant customer service and coaching colleagues to do the same. * Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly. * Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers. * Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact. * Has managed employee relations issues, including performance and absence management.

Responsibilities

The role involves planning and leading an online picking and delivery team to ensure the success of the in-store online service, acting as a visible leader to coach shoppers and drivers for a seamless customer experience. A significant part of the job is people management, including handling performance, capability, disciplinary actions, and ensuring accurate scheduling and pay.