Job Title: Customer Appointment Booker
Location: Chilwell, Nottingham (Hybrid: 3 days office, 2 days remote)
Salary: £24,570 base, plus typical monthly bonus of £200. OTE: £26,970
Job Type: Full-Time, Permanent

ABOUT THE ROLE:

We are seeking an Inbound and Outbound Appointment Booker to join our team. This role is ideal for someone with a passion for customer service. You will be responsible for making and receiving high volumes of calls, converting them into booked appointments, and managing the full booking process to ensure optimal scheduling.

KEY RESPONSIBILITIES:

• Conduct outbound calls to book appointments, ensuring surveyors’ diaries are fully utilised
• Handle inbound calls, managing customer expectations and following up where necessary
• Manage a work queue effectively, prioritising tasks to meet service level agreements (SLAs)
• Identify and escalate priority issues, maintaining a high standard of customer service
• Work closely with clients and customers, providing updates and handling objections confidently