Customer Assistance Coordinator at Allianz Global Corporate & Specialty SE

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

27013.6

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, Empathy, Professionalism, Communication, Organizational Skills, Proactive, Crisis Management, Problem Solving, Team Collaboration, Complaint Handling, Flexibility, Time Management

Industry

Financial Services

Description

🌟 Customer Assistance Co-ordinator – Home Assistance Hub (6-Month FTC) 📍 Croydon | 🏡 Croydon based| ⏰ 35 hours per week, Monday- Sunday covering shifts between 07:00 - 18:00 💰 Salary: £27,013.60 Bonus: £2,045 per annum paid quarterly 💡 Make a difference when it matters most. At Allianz Partners, we’re here for customers in their time of need — from burst pipes to broken boilers. As a Customer Assistance Co-ordinator in our 24/7 Home Assistance Hub, you’ll be the reassuring voice on the phone, providing fast, practical solutions and ensuring every customer feels supported. This is a 6-month fixed-term contract, a fantastic opportunity to gain hands-on experience in customer care, crisis management, and operational support at a leading global company. 🔑 What you’ll be doing Handling inbound and outbound calls with empathy, professionalism, and confidence. Arranging contractors, monitoring progress, and keeping customers updated at every stage. Managing multiple cases and ensuring customers receive timely and cost-effective solutions. Handling complaints in line with FCA guidelines and escalating complex cases when needed. Working collaboratively with your team, providing feedback, and supporting continuous improvement. 🙌 About you Customer-focused and able to remain calm under pressure. Strong communicator, confident in handling both positive and difficult conversations. Organised and proactive, able to manage several tasks at once. Flexible, as this role involves shifts across weekdays, weekends, and bank holidays. Motivated to learn and gain experience in a dynamic, fast-paced environment. 🚀 Why join us on a 6-month FTC? Gain hands-on experience with a leading global brand. Develop valuable customer service, problem-solving, and organisational skills. Make a real impact for customers during their moment of need. Stand out for future opportunities within Allianz Partners after the contract. 👉 If you’re empathetic, resilient, and ready to make a difference, apply today and join our customer-first team.

Responsibilities

The Customer Assistance Coordinator will handle inbound and outbound calls, providing practical solutions and support to customers. They will manage multiple cases, arrange contractors, and ensure timely updates to customers.