Customer Assistance Coordinator at Allianz Global Corporate & Specialty SE

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

27013.6

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Listening Skills, Customer Focused, Calm Approach, Solutions Driven, Multi-Tasking, Flexible Hours, Professional Setup

Industry

Financial Services

Description

Job Title – Customer Assistance Coordinator Department – Roadside Location – Croydon/ Birmingham Hybrid Salary – £27,013.60 Bonus – £2,045 performance bonus Start Date – 17th November The Role: As a Customer Assistance Coordinator, you’ll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, and compassionate service. You'll be part of a dynamic, customer-focused team that strives to provide a smooth and reassuring experience during stressful situations. This is a fantastic opportunity to join a global organisation that genuinely values its people and offers real opportunities for growth and development. Hours & Working Pattern: This is a 35-hour per week position, with shifts scheduled between 7:00 AM – 21:00 pm , Monday through Sunday.The role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse) You Will: Respond to customer calls with professionalism, empathy, and efficiency Proactively manage each assistance case to ensure timely and appropriate service delivery Communicate updates clearly and consistently to customers Work within established call guidelines and procedures to meet quality standards Collaborate with your team and management to drive service excellence About You: Strong verbal communication and listening skills Customer-focused with a calm and solutions-driven approach Comfortable using multiple systems and managing tasks simultaneously Ability to work flexible hours, including weekends and bank holidays A reliable and professional home working setup Desirable: Experience in a customer service, call centre, or emergency services environment Understanding of roadside assistance processes or motor claims Staff Benefits: At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer: Pension Scheme – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service Private Medical Cover Life Assurance – 4x your annual basic salary Flu Vaccinations & Eye Care Vouchers Free Roadside Assistance – After 6 months' probation Travel Insurance – At a discounted rate Interest-Free Season Ticket Loan – After probation 3 Paid Volunteering Days Per Year – After 12 months of service Discounts – On Allianz products and a wide range of retail and lifestyle brands Comprehensive Employee Assistance Programme (EAP) – 24/7 support for wellbeing, legal, and financial matters Recognition & Rewards – For high performance and long service

Responsibilities

As a Customer Assistance Coordinator, you will support customers requiring roadside assistance by delivering prompt and compassionate service. You will manage assistance cases and communicate updates to ensure a smooth experience for customers.