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Customer Assistance Manager-Personal Loan-Hardship Assistance Unit at Kotak Mahindra Bank

Hyderabad, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Empathy, Financial Assistance, Team Management, Training, Performance Oversight, Customer-Centric Approach, Complex Problem Solving

Industry

Banking

Description

We are seeking a dedicated and empathetic professional to manage our Personal Loan-Hardship Assistance Unit. This unit specializes in providing tailored support to customers experiencing financial hardships, ensuring they receive the necessary assistance and guidance. The manager will lead a team of customer service representatives, overseeing their performance and providing training to ensure a high standard of customer service. This role requires strong leadership skills, a customer-centric approach, and the ability to navigate complex financial situations with empathy and expertise.

Responsibilities

The manager will lead a team of customer service representatives in the Personal Loan-Hardship Assistance Unit. They will oversee performance and provide training to ensure high standards of customer service.