Customer Assistance Representative - Waikiki at Enterprise Holdings

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

18.61

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Administrative Support, Problem Solving, Sales, Time Management, Teamwork, Attention To Detail

Industry

Travel Arrangements

Description

Overview Enterprise Mobility has an exciting opportunity for a Part Time Customer Assistance Representative! This position's hourly pay is $18.61 / hour and is located at the Enterprise - Waikiki Discovery Bay location. Shift: flexible 20-29 hours per week from Thursday-Sunday 6am-12pm, including holidays The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time which include the following benefits: Time Away from Work (paid time off) Employee discount Retirement savings plan including 401k with match and profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old Must have a valid drivers license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Apart from religious observation, must be able to work a flexible 20-29 hours per week from Thursday-Sunday 6am-12pm, including holidays

Responsibilities

The Customer Assistance Representative will assist customers with their rental needs both in person and over the phone, providing high-level customer service. Responsibilities include managing calls, processing returns, and performing various administrative tasks.