Customer Assistant - Academy Leaning & Development Assistant - Brent Cross at MS

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Confidence, Customer Service, Product Knowledge, Learning Coordination, Stakeholder Relationships, Compliance Learning, Public Speaking, Initiative, Adaptability, Microsoft Teams, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Feedback Listening, Upskilling, Coordination

Industry

Retail

Description

Working Pattern: Week1: Sunday- 09:00-17:00 Monday- 08:00-16:00 Tuesday-08:00-16:00 Thursday-08:00-16:00 Friday-08:00-16:00 Week 2: Monday- 09.00-17.00 Tuesday- 10.00-18.00 Wednesday- 10.00-18.00 Friday- 08.00-16.00 Saturday- 08.00-16.00 Interviews to take place in M&S Watford Academy, 91 High Street, WD17 2DH Customer Assistant Learning To support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels. Accountabilities: Develop remarkable people Support coordination of all development programmes including employability schemes for customer assistants Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs Ensure all regional learning hubs and the academy facilities are maintained to a high standard Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times Offer exceptional levels of service to all colleagues and visitors across the academy Delivering regional buddy upskilling where required Deliver upskilling to Induction facilitators in standalone hubs where required Listen and act on colleague feedback to make this a great place to work , with the support of BIG 100% accurate execution Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy Build key stakeholder relationships across Centre of Expertise, externally and Region Utilise digital tools to manage academy learning capacity Drive high performance Act as subject matter expert for onboarding and My Welcome Support the delivery and completion of Compliance Learning across the region Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement Technical Skills/ Experience: Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel Comprehensive knowledge of customer shopping channels Good level of product knowledge and services across the store Up to date knowledge of the commercial operation and brilliant basics Good level of digital capability and use of digital tools and applications Adapting to change Ability to learn new ways of working quickly and be able to deliver relevant information Able to confidently deliver information in a public forum and ensure attendees' understanding Key Relationships and Stakeholders: External Candidates Colleagues Store Leadership Regional People Team BIG

Responsibilities

The role involves supporting the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service. Responsibilities include coordinating development programs, ensuring a high standard of learning facilities, and providing exceptional service to colleagues and visitors.