Customer Assistant - In Store Bakery - Rochdale Riverside at Marks & Spencer

Rochdale, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Food Safety, Bakery Operations, Product Knowledge, Attention To Detail, Teamwork, Communication, Digital Capability, Sales, Time Management, Adaptability, Problem Solving, Visual Merchandising, Inventory Management

Industry

Retail

Description

Work Pattern Sunday 07:00-17:00 Wednesday 12:00-18:00 Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day. You'll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers. At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety. You’ll confidently manage demand, keeping our shelves full and our customers impressed. Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours. Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output. Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination. This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today. Under 18 disclaimer This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Purpose * To deliver a great shopping experience for their customers, putting customers before task every time * Champion new ways of working within stores through an open mindset and positive attitude * Complete tasks and processes that deliver ‘best in town’ standards * Serve and sell across all channels brilliantly well * Be the voice of our customer to help us continually improve Key Accountabilities * Serve our customers efficiently and brilliantly well – on the shop floor and at service points * Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy * Skilled to utilise all digital tools and communication channels to do the job * Share customer and colleague feedback to help us do things better * Share knowledge and experience with colleagues to support others in building skill and confidence * Own their own learning & development and proactively access digital learning solutions * Know the daily sales targets, priorities, promotions & selling opportunities * Have great product knowledge to sell and recommend our products and services * Proactively engage with customers to understand their needs and make recommendations * Understand the store priorities and their part to play * Complete tasks with pace and in line with SOPs * Minimise cost and waste through good process practice * Follow safe and legal working practices Key Capabilities * Understands how M&S operates,it’sstrategy, future and the role they play * Committed to delivering excellent work fast with great attention to detail * Open to and acts on feedback, asking for this regularly * Sets performance objectives for self in conjunction with line manager and in line with business plans * Takes accountability for planning and managing own work efficiently to ensure objectives are met * Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things * Effective at communicating their intentions to others; ensures communication is clear and simple * In control of their own reactions and considers how to share their perspective to create better reaction for team * Copes well with change and work challenges and recovers quickly from its impact * Builds positive relationships by being a good listener and getting to know people by establishing a connection Technical Skills/ Experience * Contributing to store sales and cost control * Work across the store to get things done right first time within timescales * Comprehensive knowledge of customer shopping channels * Good level of product knowledge and services across the store * Up to date knowledge of the commercial operation and brilliant basics * Good level of digital capability and use of digital tools and applications * Understand customer needs and spot selling opportunities * Adapting to change * Good Knowledge of VM principles Key Relationships and Stakeholders * Customers * Colleagues * Store Leadership * BIG M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Responsibilities

You will be responsible for maintaining high standards of food quality and safety while ensuring shelves are stocked and customers receive fast, five-star service. The role involves working in the bakery section, managing demand, and collaborating with the team to deliver a great shopping experience.