Customer Assistant - Instore Bakery - York at MS

York, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

13.41

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Digital Confidence, Efficiency, Team Player, Flexibility, Communication Skills, Attention To Detail, Accountability, Product Knowledge, Adaptability, Food Safety, Hygiene, Sales Targets, Proactive Engagement, Digital Tools Utilization

Industry

Retail

Description

Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You'll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. * At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. * Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. * Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day. * Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. * Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply. Under 18 Disclaimer This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Work Pattern Sunday 13:30-17:30 Monday 14:00-19:30 Thursday 13:30-19:30 Rate of Pay £13.41 per hour (increasing from £12.60 per hour from 1st April 2026) Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities  · Serve our customers efficiently, both on the shop floor and at service points  · Keep the store clean and tidy, ensuring that our shelves are always stocked with product · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities  · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store. · Build expert product knowledge to sell and recommend our products and services  · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities  · High levels of customer service · Committed to delivering excellent work with great attention to detail  · Open to and acts upon feedback, asking for this regularly  · Takes accountability for planning and managing own workload efficiently · Strong communication skills · Adaptable to changing situations · Builds positive relationships by being a good listener · Good level of digital capability Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Responsibilities

The role involves efficiently serving customers on the shop floor and at service points while ensuring shelves are stocked and maintaining cleanliness. Key duties include monitoring sales targets, proactively engaging customers to make recommendations, and building expert product knowledge to promote bakery items.