Customer Assistant

at  John Lewis Partners

ESSENTIAL SKILLS/EXPERIENCE YOU’LL NEED

• Basic IT literacy.
• Strong communication skills.

DESIRABLE SKILLS/EXPERIENCE YOU MAY HAVE

• Experience of working in a customer facing role is welcomed but not essential. We’ll train you in all you need to know so that you can perform at your best, everyday.
• Merchandising and product displays experience.

KEY RESPONSIBILITIES

Working in our shops can be fast-paced and varied. On a day-to-day basis you’ll be responsible for:

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.