Customer Associate - 55031176098 at Activate Talent

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Empathy, Issue Resolution, Customer Journey Improvement, Cross-functional Collaboration, Brand Voice Alignment, Customer Engagement, Loyalty Building, KPI Management, CSAT, Response Time, Communication, Problem-Solving, Organization, Shopify, Richpanel

Industry

Staffing and Recruiting

Description

Description: Job Title: Customer Associate Job Type: Full-time / Remote Work Hours: PST (Pacific Standard Time) Job Overview: We’re looking for a Customer Associate to serve as the first point of contact for customer requests and inquiries. In this role, you will manage customer interactions with urgency and empathy while contributing to an improved customer journey and increased engagement and loyalty. Responsibilities: Serve as the first point of contact for customer requests and inquiries, resolving issues with urgency and empathy. Support the improvement of the customer journey by identifying recurring issues and escalating trends to the CX team. Collaborate with cross-functional partners to share insights that inform process improvements. Build and nurture customer relationships at all touchpoints in alignment with the brand voice. Execute customer experience initiatives that drive engagement and loyalty. Manage time and workflow to meet customer engagement KPIs, including CSAT, response time, and quality metrics. Provide clear communication to managers & key partners through regular updates. Assist with reporting on consumer complaints and highlight potential solutions. Must-Have: 2+ years of experience in customer service, preferably in beauty, CPG, or E-commerce. Strong ability to remain professional and calm in high-pressure situations. Friendly, empathetic communicator who advocates for customers and personalizes interactions. Tech-savvy with strong written and verbal communication skills. Creative problem-solver with a proactive, “get it done” mindset. Self-motivated, organized, and comfortable managing multiple systems at once. Flexible to occasional evening and weekend coverage to ensure quick response times. Experience with Shopify, Richpanel, Loop, or similar E-commerce platforms.

Responsibilities

The Customer Associate will act as the primary contact for customer inquiries, resolving issues with urgency and empathy while working to improve the overall customer journey. This role involves collaborating with internal teams to share insights and executing initiatives that boost customer engagement and loyalty.