Key Responsibilities

• Respond to inbound calls with empathy and professionalism
• Resolve general banking and technical enquires including online and mobile banking support
• Guide members through digital platforms and troubleshoot issues
• Offer tailored solutions and promote relevant products and services to members
• Achieve KPIs aligned with our strategic goals and service excellence

Skills and Qualifications

• 2+ years Customer service experience call centre experience, banking call centre experience desirable
• Retail sales, customer service, and office administration or hospitality experience
• Professional customer service manner/phone manner
• Tech Savvy and good at navigating computer systems including MS Office Suite
• Reliable and a good team player